Olxoto's Terms and Conditions — Know the rules before using the platform

1Introduction & Applicability

Olxoto (olxoto.onl) is an online gaming platform built for gamers in Bangladesh. These Terms and Conditions ("Terms") form a legally binding agreement between Olxoto and its users. By visiting the Olxoto website, registering an account, or using any of our services, you are considered to have accepted these Terms.

These Terms apply to all registered and unregistered users. Olxoto reserves the right to modify, revise, or update these Terms at any time. Continued use of the platform following any changes constitutes acceptance of the updated Terms. The date of the most recent update will always be displayed at the top of this page.

2Account Registration & Eligibility

The following conditions must be met to open an account with Olxoto:

• Minimum age to register 18 years required. A national ID card or passport may be requested as proof of age.
• Each individual may only One Account You may open one account only. Creating multiple accounts is strictly prohibited.
• All details provided at registration — name, mobile number, and address — must be accurate and up to date.
• Users are responsible for keeping their account password confidential. Accounts must not be shared with third parties.
• Olxoto may request identity verification (KYC) at any time. Withdrawals may be placed on hold until KYC is completed.

If any of your registered details change after account creation, you are required to notify the Olxoto support team immediately. Olxoto reserves the right to forfeit all balances if an account is opened using false information or if any fraudulent activity is detected.

3Deposit & Withdrawal Policy

Olxoto supports the most widely used mobile banking methods in Bangladesh. The following rules apply to all deposits and withdrawals:

• Minimum deposit: BDT 200. The maximum deposit limit is determined by your account tier.
• Withdrawal Processing Time: Usually within 24 hours, though delays may occur if KYC verification is not yet complete.
• Payment Method: bKash, Nagad, Rocket. It is recommended to use the same method for both deposits and withdrawals.
• To request a withdrawal, your account must either have no active bonus or have fully met the wagering requirements of any applicable bonus.
• In cases of suspicious transactions, Olxoto reserves the right to temporarily hold withdrawals and request additional verification.

In accordance with its anti-money laundering policy, Olxoto monitors all large transactions. If an unusual transaction pattern is detected, the account may be temporarily suspended pending investigation.

4Bonus & Promotion Policy

Olxoto offers its members a variety of bonuses and promotions. All bonuses are subject to specific terms and conditions:

• Welcome Bonus: For new members only, applicable on the first deposit. Each new account is eligible for this offer once.
• Wagering Requirements: Each bonus comes with specific wagering requirements (typically 15x–30x the bonus amount). Withdrawals are not permitted until the requirements have been met.
• Bonus Expiry: Every bonus has a set expiry date. Any unused bonus will be forfeited once it expires.
• Attempting to claim the same bonus across multiple accounts may result in both accounts being terminated.
• Olxoto reserves the right to modify or cancel any bonus offer at any time.

Bonus balance and real balance are displayed separately. Winnings from bonuses can only be withdrawn after the wagering requirements have been met. To view our current offers, visit our Promotions Page Visit here.

5Gaming Policy & Rules

The following rules must be followed at all times while playing on Olxoto:

• All Games RNG (Random Number Generator) Certified — every outcome is fully random and impartial.
• Any attempt to use software or tools to influence game outcomes will result in permanent account closure.
• The dealer's decision is final in Live Casino games. If a round is left incomplete due to a technical fault, Olxoto reserves the right to void that round.
• In Sports Betting, any evidence of match-fixing or misuse of insider information will result in bet cancellation and balance forfeiture.
• If your internet connection drops during a game, your session will be saved and you can resume from where you left off once reconnected.

Olxoto works with a range of game providers. Please contact our support team immediately if you encounter any technical issues with a game. RTP (Return to Player) information for all games is available on each game's info page.

6Prohibited Activities

The following activities are strictly prohibited on Olxoto. If detected, the account will be terminated and the balance forfeited:

• Multiple Accounts: Creating and operating multiple accounts under the same identity.
• Bonus Abuse: Collecting bonuses under a false identity or through deliberate abuse.
• Money Laundering: Using Olxoto for the purpose of money laundering.
• Hacking & Software Abuse: Playing games using bots, scripts, or automation tools.
• Underage Accounts: Operating an account on behalf of anyone under 18.
• Collusion: Colluding with other players to manipulate game outcomes.

7Data Protection & Privacy

Olxoto takes the protection of your personal data seriously. Our data retention policy is as follows:

• Your name, mobile number, and financial information SSL EncryptionSecured by.
• Olxoto will never ask for your password directly. If anyone requests your password, report it to our support team immediately.
• Your information is never sold to third parties. However, we may be required to share data with authorities when legally obligated.
• Even after an account is closed, certain information may be retained for a limited period as required by law.

To learn more, visit our Privacy Policy Read the page.

8Responsible Gaming

Olxoto believes gaming should be entertaining — not a source of financial stress. We offer the following tools and resources:

• Deposit Limit: Option to set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Option to temporarily or permanently close your account.
• Reality Check: Option to set reminders during game sessions at defined intervals.
• Support link: Information on professional organizations that can help with gambling addiction.

If you are experiencing gambling-related problems, please contact our Responsible Gaming Page Visit us or contact our support team.

9Account Suspension & Termination

Olxoto reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• Violation of any provision of these Terms and Conditions.
• If an account is created or operated using false or incomplete information.
• Failure to cooperate with the KYC verification process or submission of fraudulent documents.
• If the account has been inactive for an extended period (more than 12 months).
• At the user's own request.

Before closing an account, Olxoto will attempt to notify the user by email or SMS. However, in cases of serious violations, action may be taken without prior notice. Where a valid balance exists, users will generally be given the opportunity to withdraw before closure — this does not apply in cases involving prohibited activity.

10Limitation of Liability

Olxoto accepts no liability for the following:

• Game sessions interrupted due to loss of internet connection or technical issues.
• If account credentials are compromised due to the user's own negligence.
• Due to delays or failures on the part of third-party payment providers.
• Issues arising from a violation of local laws in the user's country.

Olxoto strives to maintain the highest level of reliability; however, our liability for losses resulting from unavoidable technical issues is limited. Any disputes will first be referred to the support team for resolution.

11Policy on Changes to Terms & Conditions

Olxoto may update or amend these Terms and Conditions, in part or in full, at any time. Before any changes take effect:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Registered users will be notified by SMS or email of any significant changes.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions.

We recommend visiting this page regularly to stay informed about any updates to the Terms & Conditions.

12Contact & Support

If you have any questions or concerns about these Terms and Conditions, please reach out to our support team:

• Email: [email protected] (for general inquiries)
• Live Chat: Available after logging in to the platform, 24/7
• Support hours: Customer support available in Bengali, 7 days a week, 24 hours a day

After a dispute or complaint is submitted, Olxoto aims to provide an initial response within 72 hours. For further enquiries, please visit our FAQ Page See here.