Olxoto Privacy Policy — Your data is completely safe with us

1Introduction

Olxoto is a trusted online gaming platform in Bangladesh. We believe that protecting your personal information is not just our responsibility — it is a core part of our commitment to you. This Privacy Policy gives you a clear and complete picture of how Olxoto collects, uses, and safeguards your data.

By using the Olxoto website, app, or any of our services, you are considered to have accepted this Privacy Policy. Please read it carefully in full. If you have any objections to any clause, contact our support team.

2What Information We Collect

Olxoto collects several types of information from you. This data comes from three main sources — information you provide directly, data collected automatically through your use of the platform, and information received from third parties (such as payment gateways).

We only collect information that is necessary to provide our services. Collecting unnecessary or excessive data is against Olxoto's policy.

3How We Use Your Information

Olxoto uses the data it collects solely for specific, legitimate purposes. Your information is never used for any other purpose without your knowledge. The primary use cases are:

• Account management: To support registration, login, KYC verification, and account security.
• Financial transactions: For processing deposits, withdrawals, and payments.
• Service Improvement: To personalize your gaming experience and develop new features.
• Customer Service: For resolving complaints, processing support tickets, and assisting via live chat.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Promotions: To send you information about special offers and bonuses, with your consent.
• Legal obligations: To meet regulatory requirements and fulfill legal obligations.
• Responsible Gaming: To identify problematic gaming patterns and provide timely support.

4Data Sharing & Third Parties

Olxoto never sells your personal information. However, data may be shared with trusted partners in a limited set of circumstances:

• Payment Provider: bKash, Nagad, Rocket, and other payment gateways receive only the financial information strictly necessary to process transactions.
• Game Software Provider: Limited session data may be shared to facilitate gameplay, but no personally identifiable information is included.
• KYC verification service: Licensed third-party services may be used for identity verification.
• Legal authorities: We are legally required to provide information when ordered by a court or upon a valid request from a regulatory authority.
• Cybersecurity: Anonymized data may be shared with specialized fraud prevention agencies.

All third-party partners are bound by strict data protection agreements with Olxoto. They may only use the information they receive for the specified purpose and are not permitted to share it elsewhere.

5Data Retention & Duration

Olxoto does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account information: For the duration the account is active, and up to 5 years after closure (for legal compliance).
• Transaction Records: Between 5 and 7 years, in accordance with financial regulation laws.
• KYC documents: Up to 5 years after verification is complete, or longer if required by law.
• Gaming Log: Up to 2 years maximum, after which data is automatically deleted.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Support Conversations: Up to 2 years from the date of last contact.

Once the retention period expires, data is permanently and securely deleted or anonymized. Data deletion processes are audited on a regular basis.

6Your Rights

You have the following rights over your personal information on the Olxoto platform:

• Right to Know: You can find out what personal information we are collecting and processing about you.
• Right of Access: You can request a copy of your own data.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that data processing be temporarily suspended.
• Right to Data Portability: You have the right to receive your data in a structured, portable format.
• Right to object: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time.

7Cookie Policy

Olxoto uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device. The types of cookies we use are:

• Essential cookies: These are essential for maintaining login sessions and ensuring security. Disabling them will prevent the platform from functioning properly.
• Functional Cookies: Remembers your language preference, theme settings, and similar choices. These are optional.
• Analytics Cookies: Collects site usage statistics. All data is kept in anonymized form.
• Security Cookies: Used to prevent fraud and bot attacks.

You can turn off non-essential cookies from your browser settings, though some features may become limited as a result.

8Minor Protection

Olxoto strictly prohibits anyone under the age of 18 from registering on the platform. To protect minors, we take the following measures:

• Age is verified at registration, and proof of age is mandatory during the KYC process.
• Accounts are suspended immediately in cases of suspected activity.
• No personal information from minors is knowingly collected or stored.
• If any minor's information is collected inadvertently, it will be deleted as soon as it is identified.

9Security Measures

Olxoto uses industry-leading security technology to protect your data. The core components of our security infrastructure are:

• TLS 1.3 Encryption: All data transmissions are encrypted using the latest TLS protocol.
• Two-Factor Authentication (2FA): OTP and authenticator app support is available for added login security.
• Real-Time Monitoring: Unusual activity is detected and blocked in real time.
• Regular Security Audits: Regular audits conducted by independent cybersecurity experts.
• Data Backup: Encrypted backups of all data are maintained across multiple secure locations.
• Staff Training: All staff receive regular training on data protection.

That said, no online system can guarantee 100% security. If a security breach is suspected, we will notify you as quickly as possible and take all necessary steps to address it.

10Policy Changes

Olxoto may update this Privacy Policy from time to time. When changes are made, we will notify you in the following ways:

• The date of any changes will be clearly displayed on the website.
• For significant changes, a notice will be sent to your registered email or mobile number.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with the latest changes. Previous versions are available upon request.

11Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: 24/7 support is available via the chat button on the website.
• Support Tickets: Open a support ticket from your account and provide the details.

We typically respond within 72 hours. For urgent matters, contact us via live chat for immediate assistance.